Privacy Policy

Last updated: February 2025

1. Who We Are

IGM Plumbing & Heating Ltd ("we", "us", "our") is a specialist leak detection company serving Harpenden and Hertfordshire. Our registered address is in England & Wales. You can contact us at 07749 202609.

2. What Data We Collect

When you submit an enquiry through our website, we collect:

  • Your full name
  • Phone number
  • Email address (optional)
  • Postcode
  • Details about the leak you are experiencing
  • Your preferred contact time
  • IP address (for fraud prevention)

We also collect anonymised analytics data via Google Analytics 4 (page views, session data, device type).

3. How We Use Your Data

  • To respond to your enquiry and arrange a call-back
  • To send you a quote or booking confirmation
  • To fulfil the service you have requested
  • To improve our website and marketing (analytics only)

We will never sell your data to third parties or use it for unsolicited marketing.

4. Legal Basis for Processing

We process your personal data on the basis of legitimate interest (responding to your enquiry) and consent (which you provide by submitting the contact form and ticking the consent checkbox).

5. Data Retention

We retain your enquiry details for up to 12 months after your last interaction with us, after which they are securely deleted.

6. Cookies & Tracking

Our website uses cookies for Google Analytics and Google Ads measurement. These cookies help us understand how visitors find and use our website. You can disable cookies in your browser settings at any time.

7. Third Parties

Your data may be shared with:

  • Google Analytics / Google Ads — anonymised usage and conversion data
  • Our email service provider — to deliver enquiry notification emails

8. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Withdraw consent at any time
  • Lodge a complaint with the ICO at ico.org.uk

To exercise any of these rights, please contact us on 07749 202609.

9. Changes to This Policy

We may update this policy from time to time. The date at the top of this page will reflect the most recent revision.

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